Frequently Asked Questions
Discover everything you need to know about our luxury collections and services.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What is your return policy for luxury items?
We offer a 14-day return policy from the date of receipt. Items must be returned in their original packaging, unused, and with all protective seals intact to be eligible for a full refund.
Do S.T. Dupont products come with a warranty?
Yes, all our lighters, writing instruments, and leather goods are covered by a 2-year international warranty against manufacturing defects from the date of purchase.
How should I maintain my S.T. Dupont lighter?
To ensure longevity, we recommend using only genuine S.T. Dupont gas refills and flints. Regularly clean the exterior with a soft cloth to maintain its finish and avoid exposure to extreme temperatures.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal and Apple Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship our luxury goods to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.